You Can Follow These Steps:
1.Contact Customer Service through email.
2.Customer Service reviews your return.
3.Customer Service sends you a Product Return Form
4.Complete Product Return Form , include it in box ,then send it to us.
5.After receiving package , we will process your replacement / refund .
6.Customer Service will contact you with details regarding replacement/ refund.
1) Contact Customer Service firstly if the refund or exchange required, Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service.
2) Once Customer Service has approved your request, please send the item and the completed Product Return Form back to us as soon as possible.
If you are not 100% satisfied with your purchase from our factory, you can return your item(s) for a refund within 7 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging. )
Please refer to the following policies and solutions for causes originated by us:
In essence this means that faulty products can be returned to our factory by confirm the obvious quality defects as follows :
1. Low quality of workmanship
2. Huge deviation between the receiving and the one displayed in the image (including the style / color )
3. Poor parcel packing
A full refund is offered for the occurrence of above situation.
If you received the item with wrong color from our factory, we would like to take the responsibility to issue you a full refund. If a refund required, please be ready to provide Customer Service photographs clearly showing the problem with item , we will refund you within 24 hours after the issue confirmed; Perceived color differences due to the display settings of your computer monitor are not grounds for a refund.
If you received the incorrect item from our factory You have the option of 1) exchanging it for the correct item, or 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back. In many cases, you have 7 days after receiving your order to contact Customer Service and request a return or exchange.
If you received a defective or damaged item You are eligible for a full refund or exchange. When requesting your refund, please be ready to provide Customer Service photographs clearly showing the problem with the item and its tracking number as soon as possible. If you believe your item was damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as "Proof of Damage" documentation to process your exchanging or refund. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it. We will then ship you a new item immediately.